I believe so, all we have for communications is email, and website is still down. The higher ups must be in panic right now.
My response
Quote:
Sadly a friend of mine is locked out of the system since he doesn't know the default password. Let's hope they get it fixed.
Quote:
I don't know the passwords either.. tell your friend to contact his boss about this.
I'm starting to run out of ideas to do.
Posted: Tue Jul 12, 2011 2:07 pm
godofchicken
Looks like Richard is done with me...
Quote:
Thank you for contacting support. I believe I have addressed your immediate concerns and have fulfilled my duties as support representative. If you have any other concerns, please contact your supervisor.
Richard Manning
Support Services Manager, FAILTECH Support
Our technicians are already performing their duties in regards to our network problems. And what Antarctic research facility? I am sorry, but I might have to end this conversation here.
Richard Manning
Support Services Manager, FAILTECH Support
On 7/12/2011 1:33 PM, Joseph Payne wrote:
Would it help if I offered some information about the Antarctic research facility, and what is wrong with LAINSY?
Posted: Tue Jul 12, 2011 1:48 pm
cherrytree98765
Yeah this was my answer
Quote:
Sorry but I do not answer support questions directly if they haven't been passed over to me by a Support Representative. Please contact supportSPLATfailtechnologies.com and see if they can answer your concern.
Richard Manning
Support Services Manager, FAILTECH Support
Posted: Tue Jul 12, 2011 1:37 pm
godofchicken
I'm getting joint replies from John and 'Richard Manning' now. They're very much singing from the same hymnsheet, i.e.
Quote:
Please contact your supervisor and acquire a "Temporary Employee ID" it will then have an Employee ID Support Code at the back.
Richard Manning
Support Services Manager, FAILTECH Support
Posted: Tue Jul 12, 2011 1:36 pm
cherrytree98765
Nothing on my end either. I've tried every obvious password that I can think of.
Let's hope Richard can help us out.
Posted: Tue Jul 12, 2011 1:33 pm
punxtr
No clue. Seems hard to BS an ID#
I've tried tons of keywords from the txt files... nothing.
Posted: Tue Jul 12, 2011 1:29 pm
godofchicken
Looks like LAINSY might have noticed me, or Pat has been taken off the case... got a reply from a John Newman, telling me...
Quote:
Hello!
Your conversation with Patrice has been forwarded by the system to me. I do not know why. I have tried to forward your message back to pat.heinzSPLATfailtechnologies.com but it fails. The system says "invalid address"
Anyways, for me to address your concern, I will require you to provide me with your FAILTECH Employee ID Support Code at the back of your ID Tag before I can proceed. This is a FAILTECH Standard Procedure in performing support for FAILTECH Employees.
John Newman
FAILTECH Support
Any ideas?
Posted: Tue Jul 12, 2011 1:26 pm
duke9509
I just checked all the other txt files. None of them have changed as far as I can tell.
Posted: Tue Jul 12, 2011 1:12 pm
punxtr
I'm trying to use the data from the files.
Posted: Tue Jul 12, 2011 1:11 pm
cherrytree98765
I've also emailed Rich. Just in case, because it's not standard protocol to give out password info over email I asked if he could even give us a hint.
I guess we'll just have to see what we all get out of it.
Edit: I also tweeted at them. I was hoping to try to get information the roundabout way, but it's a long shot.
I just checked and L4 can now be accessed.
Posted: Tue Jul 12, 2011 1:08 pm
godofchicken
I've emailed Pat asking if there's anyone who would know the default passwords - hopefully I'll find out if anyone there is the potential 'ally'...
Posted: Tue Jul 12, 2011 12:59 pm
cherrytree98765
Yeah that was just added.
I've tried some of the most obvious one's including:
default
password
123456
1234
No dice yet.
Posted: Tue Jul 12, 2011 12:54 pm
enaxor
cherrytree98765 wrote:
Actually I just had a thought.
Since the levels above 2 are reset and level 2's username was
Spoiler (Rollover to View):
level2access
Couldn't Level 3's username be level3access? (That is if we're following a default pattern.) Just a small thought.
I didn't see this mentioned, but I could have missed it. It seems a paragraph was added to the readme text.
Quote:
>> I don't know what's taking you long to get to Level 3. As far as I've checked while waiting for you,
password are indeed reset. Only a handful of existing usernames can login with their password, but the default
logins are now available. Either find what the defaults are, or find an ally from with FAILTECH that
can help you with this. If I had access to the password information, I could just hand them out to you
but from where I stand, I can only do limited things and figuring out the encrypted passwords is out of
possible things I can do. Here's a small help for you: the default usernames start with level+a number+access
for example level2access for level 2, and level3access for level 3. Finding out what the password is your task
at hand now.
Posted: Tue Jul 12, 2011 12:51 pm
punxtr
godofchicken wrote:
Also is there some way we could use the lack of communication between offices / departments to our advantage?
Absolutely.
Edit--I'll wait until Rich emails me back. If he really wants my services, he'll respond back as soon as he can help me.
Posted: Tue Jul 12, 2011 12:44 pm
godofchicken
Pat has come through for me here - he replied with:
Quote:
I don't know. FAILTECH Support email clients are not designed to handle attachments as a security feature. However, other departments are able to handle attachments, just not here in support. Maybe your friend can try sending his attachment again? I don't see any note on our systems regarding any problems with file attachments.
Patrice Heinz
FAILTECH Support
So maybe try sending it again?
Also is there some way we could use the lack of communication between offices / departments to our advantage?
