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 Forum index » Archive » Archive: General » Old News & Rumors
[Trailhead] Cell2536
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Stroma
Decorated

Joined: 05 Jul 2012
Posts: 156

 		IT security will be with me in a moment

PostPosted: Fri Aug 24, 2012 8:26 pm
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njberry
Entrenched


Joined: 23 Aug 2012
Posts: 778
Location: southampton, england

 		good luck

PostPosted: Fri Aug 24, 2012 8:27 pm
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mrshomersimpson
Entrenched


Joined: 10 Jun 2012
Posts: 998
Location: scotland
njberry wrote:
every time the % goes up they say contact the it team so might be a good idea to talk to them


im waiting on contact details \Smile

PostPosted: Fri Aug 24, 2012 8:27 pm
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njberry
Entrenched


Joined: 23 Aug 2012
Posts: 778
Location: southampton, england
mrshomersimpson wrote:
njberry wrote:
every time the % goes up they say contact the it team so might be a good idea to talk to them


im waiting on contact details \Smile


ha thought u was off to bed Laughing

PostPosted: Fri Aug 24, 2012 8:28 pm
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WhatTheSnap
Boot

Joined: 24 Aug 2012
Posts: 13

 		Been trying to catch up for the last hour. You guys move quick! A coworker and I just hopped in. We are currently dealing with irisware and their questionnaire. Seeing if we get any new results on this.

PostPosted: Fri Aug 24, 2012 8:37 pm
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Stroma
Decorated

Joined: 05 Jul 2012
Posts: 156

 		Unfortunately, iriswareline just replied.

Quote:
Hello this is IT security on the Iriswareline. How can I help you today?


PostPosted: Fri Aug 24, 2012 8:39 pm
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WhatTheSnap
Boot

Joined: 24 Aug 2012
Posts: 13

 		Stated zone 7. Waiting for reply.

Received:
I'm sorry Over in the east? In Zone 7, 8 or 9?

Sent:
Eastern Zone.

Received:
Question 1: What Zone of 'New Sydney' do you live in?

Sent:
Yes, please proceed.


Received:
Hello Customer.


To retrieve your customer service number a questionnaire will need to proceed.

Do you give permission to go ahead with the questionnaire?


Sent:
Hello,
I am having trouble remembering my customer service number, and was told you can help me. If not, can you direct me to the correct place?
Thanks

PostPosted: Fri Aug 24, 2012 8:45 pm
Last edited by WhatTheSnap on Fri Aug 24, 2012 8:51 pm; edited 1 time in total
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WhatTheSnap
Boot

Joined: 24 Aug 2012
Posts: 13

 		Update:
Sent: Sorry about that. Zone 7.
Response:

No problem

Question 2: How long have you had your IrisWatch™ and when was it activated?


Stated that it was a day one purchase. Waiting for update.

PostPosted: Fri Aug 24, 2012 8:48 pm
Last edited by WhatTheSnap on Fri Aug 24, 2012 8:55 pm; edited 1 time in total
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njberry
Entrenched


Joined: 23 Aug 2012
Posts: 778
Location: southampton, england

 		hmmm iris watch thats new

PostPosted: Fri Aug 24, 2012 8:50 pm
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Stroma
Decorated

Joined: 05 Jul 2012
Posts: 156

 		I asked the IT department about the squares we are seeing

Quote:
Let me see.

Oh yes, you were reported for a... security breach here... and received an hour suspension which I see is nearly up.

The reason you may be seeing those is that your IrisWatch™ Is not up to date, You would have to have staff update it.

What exactly can I help you with. I see proof of said reason for suspension and I really see no reason to lift it.


Put the important stuff in bold

PostPosted: Fri Aug 24, 2012 8:50 pm
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njberry
Entrenched


Joined: 23 Aug 2012
Posts: 778
Location: southampton, england

 		ive had my update so i should be able to contact eden now seeing as they say the breach is coz of not having the update

PostPosted: Fri Aug 24, 2012 8:53 pm
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Stroma
Decorated

Joined: 05 Jul 2012
Posts: 156
Quote:
Do you have your customer service number?


Nope

PostPosted: Fri Aug 24, 2012 8:56 pm
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WhatTheSnap
Boot

Joined: 24 Aug 2012
Posts: 13

 		Received from IrisWare:

Oh wow, you've sure seen a lot then I bet. I hear stories about how six months after release the whole system was hacked into. Millions stolen, haha. I hope you were not affected by it.

Anyway one more question to go, there are a few but the rest are not that important haha!

Question 3: What year were you born in?

PostPosted: Fri Aug 24, 2012 8:56 pm
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njberry
Entrenched


Joined: 23 Aug 2012
Posts: 778
Location: southampton, england

 		this is wat ive lernt from emailing them

Quote:
Um no, if you do something suspicious or answer questions with false information that breach will still rise. It usually goes back down in twenty four hours or so.


On Sat, Aug 25, 2012 at 10:54 AM, nat berry <natalieberry07> wrote:
only that because ive had the update ive been told these warning should stop is that true ?

Date: Sat, 25 Aug 2012 10:53:05 +1000

Subject: Re: Irisware IT support
From: iriswarelineSPLATgmail.com
To: natalieberry07SPLAThotmail.com

Hmmm, let me see.
Ah yes we've had an influx of them... to do with a certain part of our complex...
I cannot tell you much about it I'm sorry to say.
Just answer questions in a simple and straight manner and you should be fine.

Anything else?

On Sat, Aug 25, 2012 at 10:50 AM, nat berry <natalieberry07> wrote:

i keep getting strange messages about a breach and it keeps saying the % is going up


PostPosted: Fri Aug 24, 2012 8:58 pm
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WhatTheSnap
Boot

Joined: 24 Aug 2012
Posts: 13

 		Sent: Actually, it was 30 years ago this day. It's my birthday : )

Received from IrisWare:

Happy birthday!
Alright I have everything I need here.

Your new Customer service number is 7600 9919
Is there anything else I can help you with?

Edit: Asking to see how to update our software or when the last update was. Hoping for a date.

PostPosted: Fri Aug 24, 2012 8:58 pm
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