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 Forum index » Archive » Archive: Perplex City » PXC: General/Updates
[INTERACTION] Eclipse Security System - Live Tech Help Phone
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Macavity
Entrenched


Joined: 25 Jul 2004
Posts: 883
Location: UNSC Comm Relay Station Alpha, West Shokan, NY

 		[INTERACTION] Eclipse Security System - Live Tech Help Phone
Okay, here's the deal with my 'phone call:

Operator: Eclipse Security, how may I help you?

Me: Hello, this is PFC Walker with the 255th UNSC Marine Battalion. We are considering setting up a datastore at Ascendancy Point, but we're kind of concerned about the possibility of data leaks. (I said something about "sensitive military data," but can't remember what offhand.)

Operator: Ah, well, you'd need to speak with my manager about setting up the datastore, but I can tell you that the severity of the data leaks is not very high. (I think he said something about it mainly being maintenance data and such, with a very low risk of cutsomer-stored information being leaked.)

Me: Ah, I see. Well, thank you for your time.

Operator: Not a problem sir. Have a nice day!

Me: I'll try!


EDIT - split from previous ESS topic to provide location for specific information regarding phone interactions - SG
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PostPosted: Wed Aug 31, 2005 1:38 pm
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Jakeo
Decorated

Joined: 30 Aug 2005
Posts: 159
Location: Edinburgh

 		ME: Hi there, I'm looking to expand my security access. According to your site I need to contact AP tech support to make such a change

HIM: I can't allow that sort of thing without authorisation. - I can see you are not using your key to contact us.

ME: What sort of authorisation do you need?

HIM: You need to contact my supervisor, Alex Mitchell and give him a copy of Form 2980 - Its a User Authorisation Form.

ME: OK, thankyou for your time, I'll be in touch.

PostPosted: Wed Aug 31, 2005 1:42 pm
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libertyandy
Greenhorn

Joined: 31 Aug 2005
Posts: 7

 		manager
i was told to speak to the manager - alex mitchell - from my conversation. maybe call again and ask to speak to him. if we can get a password, maybe login as alex mitchell gives greater access?

PostPosted: Wed Aug 31, 2005 1:44 pm
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libertyandy
Greenhorn

Joined: 31 Aug 2005
Posts: 7

 		map
I also asked for a map he said he'd see what he could do...

PostPosted: Wed Aug 31, 2005 1:46 pm
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libertyandy
Greenhorn

Joined: 31 Aug 2005
Posts: 7

 		key directory
to improve security access you need to fill out a form 2980 which you can get from alex warner - but only way to access him is to look him up in the key directory - what and where is that?

PostPosted: Wed Aug 31, 2005 1:51 pm
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ammonite
Boot

Joined: 28 Apr 2005
Posts: 49

 		INTERACTION: a little further
ME: Alex Mitchell, please.

HIM: I'm afraid I can't put you through from here. Is this for a user authorisation form?

ME: Yes, that's right.

HIM: Well, you could also speak to Rajiv Warner about that. He should be able to help you.

ME: Great, could you put me through?

HIM: Well, normally all of this would go through a key. I notice you don't have one. What happened to it?

ME: Er... It got damaged in the wash.

HIM: Hmm. Strange that. They're completely waterproof.

ME: It was a particularly vigorous detergent.

HIM: Ah. Acidic, perhaps.

ME: Yep.

HIM: Right. Well best of luck getting that authorisation.

Click - brrrrr.

D'oh - better have a plausible excuse at the ready if you want to get through to Rajiv....

PostPosted: Wed Aug 31, 2005 1:52 pm
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Crane
Veteran

Joined: 30 Apr 2005
Posts: 139
Location: England
Quote:
HIM: Well, normally all of this would go through a key. I notice you don't have one. What happened to it?

ME: Er... It got damaged in the wash.

HIM: Hmm. Strange that. They're completely waterproof.

ME: It was a particularly vigorous detergent.

HIM: Ah. Acidic, perhaps.


ROFLMAO! Sig'd!
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PostPosted: Wed Aug 31, 2005 1:56 pm
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braincoffee.com
Boot


Joined: 09 Aug 2005
Posts: 11
Location: braincoffee.com

 		voice mail??
i just got a voice mail message calling the u.s. number. they said the line would be opened on a test basis from 5:30 to 7:00 bst, which is different than what was previously indicated.

any thoughts??

m
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PostPosted: Wed Aug 31, 2005 2:05 pm
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libertyandy
Greenhorn

Joined: 31 Aug 2005
Posts: 7

 		recorded message
that's just the engaged message - keep trying...

PostPosted: Wed Aug 31, 2005 2:13 pm
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braincoffee.com
Boot


Joined: 09 Aug 2005
Posts: 11
Location: braincoffee.com

 		here's the deal
first of all, we can't get form 2980 w/o a key. he won't email or fax it.

second of all, we have to get the form from mitchell or warner.

third of all, we can't get patched through to them by him--he's 'not a switchboard,' he said.

instead, we have to call them directly.

what i did not ask is how to access the directory or if i could just have their numbers directly. duh!

m
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the cards we have/need

PostPosted: Wed Aug 31, 2005 2:14 pm
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European Chris
Unfictologist


Joined: 19 Jul 2005
Posts: 1264
Location: London's trendy Whitechapel

 		It's constantly engaged for me. Sad
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PostPosted: Wed Aug 31, 2005 2:18 pm
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lauriek
Boot

Joined: 23 Aug 2005
Posts: 68
Location: Kent, UK

 		hmm I just got through on the UK number, I pretended to be Alex Warner. I said I'd had a problem and lost my key and needed to be granted temporary keyless access codes. He said I should use the keyless codes I was previously given... He said it was a catch 22 without a key or a keyless access code.

Doh!

I guess this means we should have worked out a keyless access code frmo somewhere else in game, but I've only been in game for a couple of weeks so am not fully up to speed, but I think we've collectively missed something. and we need to work it out quickly!!
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PostPosted: Wed Aug 31, 2005 2:20 pm
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braincoffee.com
Boot


Joined: 09 Aug 2005
Posts: 11
Location: braincoffee.com

 		more stuff . . .
okay, their 'numbers' are only accessible through a key. the directory is only accessible through a key. according to this guy, we can't get to them if we don't have a key.

however, he said, "look, if you want to talk to one of them, you'll have to find someone with a key. get them to talk with one of them about the form. then you can call me back, tell me what they said, and i'll see what i can do to help you."

and i said, "right. so how do i find someone with a key?

him: "sir, everyone has a key. it's really a bit of strange question you're asking."

end of conversation.

stay awake,

m
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the cards we have/need

PostPosted: Wed Aug 31, 2005 2:20 pm
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lauriek
Boot

Joined: 23 Aug 2005
Posts: 68
Location: Kent, UK

 		Perhaps we should ask Violet or Scarlett to request a form for us?
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PostPosted: Wed Aug 31, 2005 2:22 pm
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tangohead
Veteran


Joined: 27 Apr 2005
Posts: 73
Location: North West England (Wigan)

 		i just phoned. ill try to recall it all (on the uk line)

HIM: hi this is acendancy point technical help

ME: hi im a worker at ascendancy point and my key has broken so i cannot provide you with any information

HIM: ok

ME: im actual looking for an access code to the test system

HIM: ok.... for the test system?

ME: yes the one that is running tonight.

HIM: well there are quite a few test systems running so could you tell me which one?
(small laugh mid sentence from him)

ME: the eclipse security system

HIM: ok.. let me explain how this works there is only one access code and password for the system so i cannot provide you with these without authorisation.

ME: ok then. thanks for your help.

HIM: bye
----------------------
i think the second line messed it up for me. i gave too much away
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PostPosted: Wed Aug 31, 2005 2:30 pm
Last edited by tangohead on Wed Aug 31, 2005 2:33 pm; edited 1 time in total
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