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Puppy_Zwolle
Entrenched


Joined: 18 Oct 2005
Posts: 969
Location: Not Zwolle anymore. really no kiddin'

Did you know...

that...

McDonalds hired scientists to research how to make people leave the restaurant as soon as possible. No soft lighting, no cosy corners, seats facing the exit etc.

It's not that I mind people thinking about that but McD is also the worlds biggest, most succesfull chain of restaurants.

Makes you think....
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PostPosted: Fri Apr 14, 2006 6:20 pm
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Rogi Ocnorb
I Have 100 Cats and Smell of Wee


Joined: 01 Sep 2005
Posts: 4266
Location: Where the cheese is free.

You forgot about the subliminal "Get Ouuuut!" mixed in with the Muzak.
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PostPosted: Fri Apr 14, 2006 8:33 pm
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Tien_Le
Charter Member


Joined: 22 Sep 2002
Posts: 878
Location: corner of no and where

Re: Did you know...

Puppy_Zwolle wrote:
that...

McDonalds hired scientists to research how to make people leave the restaurant as soon as possible.


They also employed scientists to develop food recipes and contents to activate the addiction centers of the brain.
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PostPosted: Sat Apr 15, 2006 12:15 pm
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gazdemon
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Joined: 28 Nov 2005
Posts: 132
Location: Norway

OMG - so thats why Im addicted to the hamburgers! Shocked
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PostPosted: Sat Apr 15, 2006 1:34 pm
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Puppy_Zwolle
Entrenched


Joined: 18 Oct 2005
Posts: 969
Location: Not Zwolle anymore. really no kiddin'

Before this gets too much into McBashing.

My point was:
It makes me think.
Is this the best we can do? Use our brain to make people feel unwelcome and even worse... we seem to like it? All over the world???
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PostPosted: Sat Apr 15, 2006 7:22 pm
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catherwood
I Have 100 Cats and Smell of Wee

Joined: 25 Sep 2002
Posts: 4109
Location: Silicon Valley, CA

It's not that McDonald's wants you to feel unwelcome; they just want you to feel like taking your food to go. Their business model is about fast food, not hanging out. If you didn't feel welcome when you walked in, you probably wouldn't stand in line.

Other restaurants do better with an environment that makes you want to stay awhile, order appetizers and desserts and maybe an extra round of drinks after. But they also need turnover. Your dinner party needs to leave to make room for the next.

Nobody talks about what a great time they had at the McDonald's Play Palace because of the atmosphere. People do crave the items on the menu -- and the fact that someone else is cleaning up after them. If your business is product, make people remember the product.

I hope this perspective makes you less cynical about consumers and the businesses that cater to them.
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PostPosted: Sat Apr 15, 2006 10:13 pm
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Rogi Ocnorb
I Have 100 Cats and Smell of Wee


Joined: 01 Sep 2005
Posts: 4266
Location: Where the cheese is free.

I was kidding on my previous post, though I'll bet it's at least been tried.

I don't pretend to know the ins and outs of the McDonalds business model, but I do know there are at least two major types of stores:
The chain stores and the franchise stores.
Whether either one can have things like the PlayPlace or consloe games, I know not (The inclusion of these things would seem counter to any efforts at making one leave quickly.).
But I do appreciate finding this after having been on the road for several hours, letting the kids get some exercise and entertainment while mom and I just relax. I've never been encouraged to vacate my table and stay as long as is necessary to fulfill the above goals.
Sure, it's not the most comfortable of settings, but not totally unwelcoming. I'm sure a lot of research has gone into balancing comfort versus cleanability, durability and other nebulous factors.

There are a lot of more traditional eateries to choose from, but on the whole, McDonald's is the family choice more often than not.

The bottom line does figure into our existence more than I'd prefer, but such is the world WE are creating. Remember "Self-Service" pumps at gas stations? Because we, as a whole, decided that paying more to have someone else pump the gas was not worth it, more and more stations started allowing you to pump your own and save a few cents. Soon nobody was using the full service pumps at all. Now, the concept of having someone else do it for you is but a distant memory.

We know a paraplegic woman who is down to one station she can get gas at without the whole exiting the vehicle production or the kindness of random fellow patrons. And that's only when one guy she knows is working.
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PostPosted: Sun Apr 16, 2006 2:18 am
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MageSteff
Pretty talky there aintcha, Talky?


Joined: 06 Jun 2003
Posts: 2716
Location: State of Denial

gazdemon wrote:
OMG - so thats why Im addicted to the hamburgers! Shocked


It's the Pork Fat! Pork Fat makes food taste better!
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PostPosted: Sun Apr 16, 2006 3:05 am
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MageSteff
Pretty talky there aintcha, Talky?


Joined: 06 Jun 2003
Posts: 2716
Location: State of Denial

Rogi Ocnorb wrote:

The bottom line does figure into our existence more than I'd prefer, but such is the world WE are creating. Remember "Self-Service" pumps at gas stations? Because we, as a whole, decided that paying more to have someone else pump the gas was not worth it, more and more stations started allowing you to pump your own and save a few cents. Soon nobody was using the full service pumps at all. Now, the concept of having someone else do it for you is but a distant memory.

We know a paraplegic woman who is down to one station she can get gas at without the whole exiting the vehicle production or the kindness of random fellow patrons. And that's only when one guy she knows is working.


The self service pumps started in the mid 70's right behind the OPEC embargo. You remember, in line for 3 hours to by half a tank of gasoline at a whopping high price of $1.50 a gallon (remember that just before this gassoline was like $0.50 a gallon or less... I think it was less. I was 11 at the time). Pumping your own you saved roughly 2 or 3 cents a gallon, so in a 12 or 16 gallon tank, you were saving about $0.30 cents? Enough to buy a soda from a pop machine.

I do see service making a slow comeback, a few places around twon here have handicapped stickers by the pumps that say "honk twice if you need an attendant to help you pump gas" with the caveat that if the attendant is alone in the store or the store is too busy he might not be able to come out and help. i.e. you want to hit there just before or just after peak hours, busy enough that they need the extra hands on a regular basis, but not so busy that they have to watch the store for shoplifters.
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PostPosted: Sun Apr 16, 2006 3:17 am
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EGo
Unfettered


Joined: 24 Oct 2005
Posts: 545
Location: Wasting time in east New Jersey

Rogi Ocnorb wrote:
Remember "Self-Service" pumps at gas stations? Because we, as a whole, decided that paying more to have someone else pump the gas was not worth it, more and more stations started allowing you to pump your own and save a few cents. Soon nobody was using the full service pumps at all. Now, the concept of having someone else do it for you is but a distant memory.

Not so in New Jersey.
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PostPosted: Sun Apr 16, 2006 3:23 am
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Brain\Storm
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Joined: 19 Nov 2004
Posts: 74
Location: Hazlehurst, Georgia USA

McDonalds is trying to bring in and keep a status as the absolute easiest and fastest way to feed America the World. I mean, you can get a double cheeseburger for a DOLLAR. OMG a FREAKIN dollar!!!! Get in, get your food, get the hell out and be happy that you just spent so little money on a semi-tasty portion of meat, bread, and cheese to eat so you don't die!
Yeah, I DID see the movie "Super Size Me" and it had great points and all, but whatever. I won't complain when I actually can eat a lunch thats quick, cheap, and filling on a 30 min lunch break from work.
If people sat down and stayed a while in the restaurant, then McDonalds might have a chance of being viewed as a sit-down type place to eat. Not to mention that if people stayed they might use the bathrooms, refill drinks, etc which leads to losses.
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PostPosted: Sun Apr 16, 2006 8:27 pm
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MageSteff
Pretty talky there aintcha, Talky?


Joined: 06 Jun 2003
Posts: 2716
Location: State of Denial

Brain\Storm wrote:

If people sat down and stayed a while in the restaurant, then McDonalds might have a chance of being viewed as a sit-down type place to eat. Not to mention that if people stayed they might use the bathrooms, refill drinks, etc which leads to losses.


I'll agree with you on the bathroom supplies... But not the refills. I had a friend who was manager at a Wendy's. Cups run about $0.05 each and the syrup for the soda, about the same. Given that people are spending $1.00 or more on that drink and usually purchasing more food (desert items) that actually is not a bad thing. I wasn't aware that most fast food places were giving free refills, but even then if they limit it to just one refill, or charge $0.25 for it, they have made back the cost of the drink. Since they are only paying for counter/cook help, they don't have the added expense of servers/waitstaff to pay. Which is why they can charge a buck for a burger and still make money.
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A small group of thoughtful people could change the world. Indeed, it's the only thing that ever has. - Margaret Mead


PostPosted: Sun Apr 16, 2006 9:34 pm
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Kjartan
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Joined: 12 May 2005
Posts: 97
Location: Dover, Delaware USA

Quote:

I'll agree with you on the bathroom supplies... But not the refills. I had a friend who was manager at a Wendy's. Cups run about $0.05 each and the syrup for the soda, about the same. Given that people are spending $1.00 or more on that drink and usually purchasing more food (desert items) that actually is not a bad thing. I wasn't aware that most fast food places were giving free refills, but even then if they limit it to just one refill, or charge $0.25 for it, they have made back the cost of the drink. Since they are only paying for counter/cook help, they don't have the added expense of servers/waitstaff to pay. Which is why they can charge a buck for a burger and still make money.


The real expenses at a place like McDonalds are the overhead expenses. The cost of goods is rather cheap due to volume. Their staffing costs are kept low because they eliminate nearly all skilled work (sorry any McD's professionals) by standardizing everything.

But, in order for a franchise restaurant like that to be successful, the key is location, and the rent for good land is pricey (McD's corporate often rents/leases the land to their franchisees and that's where corporate makes most of their money). Plus Franchise costs aren't exactly cheap.

Thats why some McD's have their registers calculate time per service and brag of getting people in and out in less than 1/2 a minute. They need that constant turnover to pay those franchise fees and land leases. They've studied their customers and found that their ideal customer wants to get in and get out fast, so they've suited their business to those specific folk.

Personally, I like a bit more attention, better food, etc. but you have to admire their focus on efficiency.
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PostPosted: Wed Apr 19, 2006 2:15 pm
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Puppy_Zwolle
Entrenched


Joined: 18 Oct 2005
Posts: 969
Location: Not Zwolle anymore. really no kiddin'

Kjartan wrote:
brag of getting people in and out in less than 1/2 a minute.
It's not about fast food, it is all about fast consumers.


Kjartan wrote:
Their staffing costs are kept low because they eliminate nearly all skilled work (sorry any McD's professionals) by standardizing everything.
Some years ago (10-15 I guess) McD actually tried to recruit young managers by stating that none of the managers were over 35 (iirc).

My response was: And what happens to them when they turn 36? Logan's Run sprang to mind.
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PostPosted: Wed Apr 19, 2006 2:42 pm
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aliendial
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Joined: 29 Sep 2002
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Location: Far Far Away. Nowhere Near You. Really.

"Soylent Green is people!"
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PostPosted: Wed Apr 19, 2006 9:59 pm
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