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 Forum index » Meta » General META Discussion
Possible ARG Scandal? Where's the coverage?
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Adrian
Boot

Joined: 26 Sep 2002
Posts: 69
Location: Oxford/London, UK

Re: trying to figure out the LG15 forums
lots of rambling meta.

I think I'll drop in here because I see Perplex City being mentioned. Firstly, thanks for the cogent post (and sorry for the derail!)

ariock wrote:
I don't WANT to feel like that. I don't see any real reason not to though. I am concerned that MC may alienate their player base outside the UK, reducing their audience and thus making it harder for them to continue the game in the future. Things like no points for the SF live event say to players, "Thanks for playing, but your contribution isn't as important as that of OUR players."


We thought long and hard about giving points to SF live event players. Ultimately we decided against it, because the gameplay mechanic was significantly different from the London Live event. The London event was strictly competitive and people were earning points that could be directly measured. The SF event was intended as a co-operative and more story-based event. Teams were given different questions where possible, and we didn't record which teams solved which questions. Yes, we *could* have, but that wasn't the rationale for the event in the story.

We did seriously consider giving every person who attended the event some points, but frankly I don't think that would've been fair. If we did, it would be the UK players complaining here.

ariock wrote:
Then we had a group of elite UK players leaving UF and creating their own forums. I'd originally not thought much about it.

But then to have the PM of the game reinforce that this is their chosen group of players kind of broke my trust. They (and only they) got hints on how best to find the cube. Seriously, wtf. I understand that they are a small UK company and want/need to keep the locals/elites happy. But it seems that they don't consider me as important a player as those folks are.


Let me explain what happened here. We were getting reports about people digging holes in Forestry Commission land in the UK. Some of that land is scientifically and historically sensitive. Now, obviously we expect this sort of thing to happen in treasure hunts, but we don't like it. When we received a complaint directly from the Forestry Commission, we decided we needed to make a statement to the players: that if you're digging holes, fill them back in, and that you can always use a metal detector to save yourself the trouble.

As the report from the person who found the Cube will attest, he didn't need nor want to use a metal detector. If you figured out the clues, like he and others did, the directions were very precise. I don't consider the suggestion to use metal detectors a hint - I saw it as a way to prevent damage to the environment.

So why did we post on Perplexorum and not UF? Because we have been told, directly and explicitly, that we are *not allowed* to post on UF. Definitely not in the PXC forums. We could've posted it into Meta, but to be honest, I think we might have gotten into trouble for that as well, and I really didn't want to get into that. Outside of UF, Perplexorum is the most active PXC forum on the web, so we posted it there. We were also planning to post it to our own News and Forums. Of course, the Cube was found shortly after that post anyway.

UF has a very strict policy about PMs posting on forums, and I'm perfectly fine by that. I think it's totally necessary due to the vast number of grassroots games that begin here where PMs used to drop in and pretend to be players. Unfortunately it does limit the flow of information in extreme cases like these. It's been suggested that we could've had the note about metal detectors and the Forestry Commission being relayed by an in-game character like Kurt, but again, this would've 'broken' the story (Kurt or Violet or whoever wouldn't have known about this stuff). We were also seriously considering sending out a mass email to all players with this information, and eventually decided against it, because the fact is that most of our registered users aren't looking for the Cube and wouldn't appreciate what they would see as spam.

We didn't handle it perfectly, and I'm sorry that we didn't relay the information as well as we could. If this sort of situation happens again, then we'll know what to do. But we really do not intend to favour one group over another, nor one country over another. Perplex City was billed as a global game, and while we may not have been able to make it equally fair to anyone around the world (but then, what treasure hunt is?), we did try hard.

The San Francisco event was several times more expensive than *all* our other events put together, and was a huge draw on our resources and time, but we knew we had to do it because we had to show that we truly appreciated our US players. The fact is that our global ambitions outstripped our reach - and they will probably continue to do so. Still, we're trying hard. Even 42 have a hard time doing global games.

ariock wrote:
And to clarify, I don't see any of this as damaging to ARGs in general, but rather to the PM team. If I don't feel like I'm getting the same fair shake as everyone else, whether it be live calls, live events, kloos, or how best to find a cube, I'm done.


I honestly agree with you, and it's good that you have high standards. However, you also need to be realistic. PMs do not have unlimited resources or time. Whenever we run online live events, someone in the wrong time zone is going to lose out - and most of the time, it's Australia. I feel bad for those guys. But we tend to run live events in the evening or at night (GMT) so that both Europe and all of the US are awake. Yes, it sucks that you're at work or at school, but we would find it really tough to run a live event at 2am.

Things like newspaper clues - they're just *harder* to research and set up if you don't live in the same country or timezone as your base. You can do it, but it sucks up more time and resources. Eventually you have to make a decision about how to use your time most effectively.

We are aiming for Season 2 to have a more uniform experience around the world. Yet I can tell you now, phone calls are not going to work as well in the US compared to the Europe. You heard it here first. Why won't it work as well? Because your phone system is screwed up in ways you wouldn't believe. We spent a lot of time on figuring out a workaround though, which is almost as good, and we will continue to work on it, but ultimately, it's a bit screwed up and we don't know the US phone system as well as we know those in Europe.

So there you go - sometimes the reasons for a perceived slight are completely practical. And BTW, we are going to set up a Developer blog for Season 2, so that we can address these issues. Again, you heard it here first Smile
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PostPosted: Thu Mar 15, 2007 5:15 pm
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Adrian
Boot

Joined: 26 Sep 2002
Posts: 69
Location: Oxford/London, UK

Oh yeah, and the guy who found the Cube was from UF, so I guess it turned out OK in the end Wink But you know, I'll be honest - PXC's relationship with UF has not been perfect in the recent past. We made some mistakes. So that's one of the reasons why I tread carefully around here, to the extent of being excessively cautious when posting 'hints'.
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PostPosted: Thu Mar 15, 2007 5:20 pm
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addlepated
Unfictologist


Joined: 17 Aug 2003
Posts: 1885
Location: Austin, Texas

Re: trying to figure out the LG15 forums
lots of rambling meta.

Adrian wrote:
And BTW, we are going to set up a Developer blog for Season 2, so that we can address these issues. Again, you heard it here first Smile

Ooh! I'm looking forward to that! Please let us know where it is once it's live.

Sorry for the further derail.
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PostPosted: Thu Mar 15, 2007 5:53 pm
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ariock
Has a Posse


Joined: 11 Aug 2004
Posts: 762
Location: SF East Bay

Re: trying to figure out the LG15 forums
lots of rambling meta.

Adrian wrote:
Lots of Stuff


And this is precisely why I adore you guys.

Thank you.
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PostPosted: Thu Mar 15, 2007 5:58 pm
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konamouse
Official uF Dietitian


Joined: 02 Dec 2002
Posts: 8010
Location: My own alternate reality

Thank you so much for information from your side of the curtain!!!
BTW, I read that imagining your great UK accent in my head. Even though you speak so softly sometimes. Maybe next time Guy will chime in (his voice is very distinctive - I loved the YouTubes "ask Mind Candy" - hope there will be more of those).

Our phone system is only skrewed up when you are calling from overseas Laughing

One think I love about uF - open dialogue (that usually doesn't resort to name calling and bitch slapping). Cool
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PostPosted: Thu Mar 15, 2007 6:02 pm
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Rekidk
Entrenched


Joined: 19 Dec 2006
Posts: 992
Location: Indiana, USA

I just wanted to be the first to say--very well handled, ARGNet. You covered the story in a way that does not unfairly defame Glenn or anyone else, yet that reveals the news that he will no longer be PMing OpAphid. Additionally, you focus on the continuation of the ARG in relation to the LG15 story. Very professionally handled. Smile
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PostPosted: Fri Mar 16, 2007 2:58 pm
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jamesi
Sentient Being


Joined: 25 Sep 2002
Posts: 2195
Location: Canadia

Rekidk wrote:
I just wanted to be the first to say--very well handled, ARGNet. You covered the story in a way that does not unfairly defame Glenn or anyone else, yet that reveals the news that he will no longer be PMing OpAphid. Additionally, you focus on the continuation of the ARG in relation to the LG15 story. Very professionally handled. Smile


I give all of the credit to my wonderful volunteer staff, many of whom toiled away in the forums, debating on how we would like the article to look. The final article was, I think, draft 4.3 of the process.

Thanks for the positive vibe, Rekidk. Smile
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PostPosted: Fri Mar 16, 2007 3:33 pm
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negativeview
Decorated


Joined: 04 Aug 2006
Posts: 211
Location: Huntsville, AL USA

Re: trying to figure out the LG15 forums
lots of rambling meta.

Adrian wrote:
We are aiming for Season 2 to have a more uniform experience around the world. Yet I can tell you now, phone calls are not going to work as well in the US compared to the Europe. You heard it here first. Why won't it work as well? Because your phone system is screwed up in ways you wouldn't believe. We spent a lot of time on figuring out a workaround though, which is almost as good, and we will continue to work on it, but ultimately, it's a bit screwed up and we don't know the US phone system as well as we know those in Europe.


I work at a company that does custom phone system development in the US. I can vouch for Adrian when he says that the phone system here is screwy. Very screwy. Much of the UK had the advantage of learning from the mistakes of the US and Japan before putting massive amounts of money into their infrastructure. The sheer amount of cruft hidden from the end-users is amazing.

Also, Adrian, if you wanted some professional help on the US phone system, we're here. PM me and I'll get you the contact information.
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Played: Justice Forsaken, DC, Transition Village 2
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PostPosted: Thu Mar 22, 2007 8:36 pm
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thebruce
Dances With Wikis


Joined: 16 Aug 2004
Posts: 6899
Location: Kitchener, Ontario

I know this is OT, but what exactly is screwy about the phone system here? At least as it pertains to finding them and calling them...
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PostPosted: Fri Mar 23, 2007 1:16 pm
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negativeview
Decorated


Joined: 04 Aug 2006
Posts: 211
Location: Huntsville, AL USA

A lot of this boils down to how things used to work when phones were brand new. Once the infrastructure was in place, it couldn't easily be changed so things had be sortof hacked on.

A good example are SIT tones. Those are the "beep beep beep" sounds you hear before an operator says that the remote end has been disconnected, or you must dial a one plus area code, or whatever. Those were added after the initial bit, so if you hit the old-fashioned phone system at any point (which is almost a guarantee even if you're on VOIP and even if both you and the remote end is VOIP) then those tones are simply audio mixed into the audio stream. If you want software to detect that a phone line has been disconnected you have to try to detect those tones. And you have to do so reliably, without false-triggering on people playing music on their answering machines.

Oh, and every phone provider makes thier tones slightly different, despite them supposedly being the exact same tones with precise timing.

Oh, and if the line is noisy your problem just got a LOT worse.

The codes that we DO get are re-used when there is no code that makes sense. One provider we were dealing with recently only let us make a certain number of calls per area code. Being unaware of this, all we saw was that 90% of all of our calls were getting back congested (aka, busy). There is no code for "you've dialed too many numbers, fool!" We still haven't come up with a good, generic way to detect that that is happening, because other providers would let us go far past that limit and the only time we would get busy was when it was really busy.

Like I said though, if they've done one thing well it's hide all this nonsense from the end user. Once you get into dealing with error codes and SIT tones and answering machines and all that though -- it's a mess. I don't actually know much about the rest of the worlds' phone systems, but I am vaguely aware that their infrastructure was supposed to have been built after learning from the mistakes made in the US and it was made much easier to add features without requiring stupid hacks.

UK phone programmers are spoiled. Wink

Like you said, finding them and making a call is not difficult at all. It's what you do when the call fails to go through that fails. And when/if you're trying to make hundreds/thousands/millions of calls, you can't rely on a human listening to the "the number you have dialed it out of service" message.
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PostPosted: Fri Mar 23, 2007 1:45 pm
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