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 Forum index » Archive » Archive: Cloverfield (1-18-08) » Cloverfield: General / Updates
Got the toy in and delivered!
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clover890
Decorated

Joined: 28 Feb 2008
Posts: 164

 		Re: The Hasbro Experience
geezyj wrote:
clover890 wrote:
geezyj wrote:
clover890 wrote:
geezyj wrote:
clover890 wrote:
geezyj wrote:
mayhallk wrote:
What a nightmare this has been. I ordered this back in October, and was given a ship date of 12/13.

I contacted them on 12/10 and asked if I would receive it in time for Christmas. They gave me the "standard shipping time is 7-10 business days", which really didn't answer my question.

I asked them to cancel the order; their response was that it was too late as it had already "entered the shipping process". Which to me seemed like a good thing.

12/17 rolls around - my items still shows an expected ship date of 12/13 and a status of "not shipped". I called them and was told that they were behind in updating their system, but it had "probably shipped". She could not tell me when it shipped, she could not tell me where it was.

I sent another email and they notified me that my item had not yet shipped; so I asked again to cancel it. And they again tell me it's too late to cancel as it's entered the shipping process. So apparently I can't cancel and they can't tell me when it will ship.

Lo and behold, the next day I receive a shipping notice. It shipped on 12/18 and would have arrived in time had we not had some weather issues.

The item came today and my son opened, and LOVED it! Then, he took it out of the packaging, and what happens? The FOOT BREAKS OFF!!!! This is a 16 year old kid who collects toys, so he knows how to treat them.

I am so disgusted with Hasbro and the incompetent way they handled this, as well as the poor quality of such an expensive toy. I want to return it and get a refund - I have contacted them.


see, this is why i think McFarlene toys should have maid the cloverfield toy. they never let a fella down when it comes to accuration and quality within a movie toy. but anyway, I hope you can get your money back, or atleast a better conditioned clover toy


It took me forever to get my Clover toy. it took 3 weeks and i got express shipping. Also geezyj do u hav a youtube?


yup i do, username is GEORGEJONES2ND

do u remember sora989. thts me


Ayyyyyyyyyyye, yea i remember you! whats been goin on man?

nothing jst been seeing cloverfield and wearing my lucky cloverfield shirt. Also i've been keeping up with 2 other viral campaigns. What about you?


thats cool man, i been busy with school mostly and posting on a few forums during the week, saving the social life only for the weekends. ain't really been paying attention to viral stuff, still waiting on things to pick up i guess

yea i hav school to i jst relly hate my school. and Saturdays thts lik the only time i go and see movies or do something with friends.

PostPosted: Thu Jan 08, 2009 4:30 pm
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mayhallk
Kilroy

Joined: 30 Dec 2008
Posts: 2

 		Re: The Hasbro Experience
geezyj wrote:
mayhallk wrote:
What a nightmare this has been. I ordered this back in October, and was given a ship date of 12/13.

I contacted them on 12/10 and asked if I would receive it in time for Christmas. They gave me the "standard shipping time is 7-10 business days", which really didn't answer my question.

I asked them to cancel the order; their response was that it was too late as it had already "entered the shipping process". Which to me seemed like a good thing.

12/17 rolls around - my items still shows an expected ship date of 12/13 and a status of "not shipped". I called them and was told that they were behind in updating their system, but it had "probably shipped". She could not tell me when it shipped, she could not tell me where it was.

I sent another email and they notified me that my item had not yet shipped; so I asked again to cancel it. And they again tell me it's too late to cancel as it's entered the shipping process. So apparently I can't cancel and they can't tell me when it will ship.

Lo and behold, the next day I receive a shipping notice. It shipped on 12/18 and would have arrived in time had we not had some weather issues.

The item came today and my son opened, and LOVED it! Then, he took it out of the packaging, and what happens? The FOOT BREAKS OFF!!!! This is a 16 year old kid who collects toys, so he knows how to treat them.

I am so disgusted with Hasbro and the incompetent way they handled this, as well as the poor quality of such an expensive toy. I want to return it and get a refund - I have contacted them.


see, this is why i think McFarlene toys should have maid the cloverfield toy. they never let a fella down when it comes to accuration and quality within a movie toy. but anyway, I hope you can get your money back, or atleast a better conditioned clover toy


Just to follow-up. I have been in contact with Hasbro and was instructed to return the toy with the enclosed return label and indicate whether or not I wanted a replacement or refund.....however, there was no packing slip and no return invoice! We have saved all the packaging and it's nowhere to be found. I emailed them again to request a return label - they sent my case to their "head office", who have ignored me for 10 days now. I have continuously e-mailed for status, but the only contact info I have is for customer service, and they just say they've handed it off. Mad

So I'm checking to see if I can file a claim through Paypal or my bank -- they withdrew the funds from my account on 12/18, so I'm hoping that there's something that someone can do to help me at least get my money back (although we've decided the toy is pretty cool and would rather have the replacement).

PostPosted: Mon Jan 12, 2009 7:35 pm
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