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 Forum index » Chaotic Fiction » Flynn Lives
[SWAG] Tron Soundtrack and pre-order poster has shipped
Moderators: enaxor, Euchre, spaceboy, thebruce
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demongod
Boot

Joined: 29 Oct 2010
Posts: 59
Location: Milwaukee, Wisconsin
PFloyd wrote:
demongod wrote:
OK, so after i get my poster/cd in the mail, I find the poster is damaged. After 3 emails, I get a response and after 2 weeks, I get my replacement poster today. And guess what, the poster is damaged again. Lets see what happens this time with my email...


Yeegads. Let me know if you need assistance; I have an email address of a director at Topspin that I can send you, if needed. (NOTE: He only really got their customer service to start responding, not that it was any more helpful...but you never know...)


Well, I got an email from Topspin already and my message is being forwarded to someone at UMG. I will post more when I hear more.

PostPosted: Tue Jan 04, 2011 10:24 pm
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PFloyd
Decorated

Joined: 23 Oct 2010
Posts: 281

 		The UMG rep who was responding on my customer service ticket was utterly clueless, provided clearly conflicting information to me, and never rectified the conflicts after I pointed them out to her. Mad

Good luck. Confused

PostPosted: Tue Jan 04, 2011 10:29 pm
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madopal
Unfettered


Joined: 24 Aug 2004
Posts: 527
Location: Chicago, IL
More TopSpin/UMG fun
So, mine was damaged, and I contacted them for a replacement. I got an email on the 22nd saying it was going to be shipped, and I got a tracking number. The package never actually went past "waiting for pickup," and now it's been canceled, according to UPS. I contacted TopSpin again thru the site yesterday. I'll see what happens.

BTW, soundrack: we forgot about Separate Ways - Journey and Sweet Dreams - Eurhythmics. I think they should go between Encom Part II and Recognizer.
_________________
"...if you drink much from a bottle marked 'poison', is almost certain to disagree with you, sooner or later."
- Lewis Carroll

PostPosted: Wed Jan 05, 2011 4:07 pm
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tdue
Boot


Joined: 03 Jan 2011
Posts: 21
Location: Crawley,
More TopSpin/UMG fun
madopal wrote:
So, mine was damaged, and I contacted them for a replacement. I got an email on the 22nd saying it was going to be shipped, and I got a tracking number. The package never actually went past "waiting for pickup," and now it's been canceled, according to UPS. I contacted TopSpin again thru the site yesterday. I'll see what happens.

BTW, soundrack: we forgot about Separate Ways - Journey and Sweet Dreams - Eurhythmics. I think they should go between Encom Part II and Recognizer.


oh darn!

I hope the next shipment will go well,

PostPosted: Wed Jan 05, 2011 4:11 pm
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PFloyd
Decorated

Joined: 23 Oct 2010
Posts: 281
More TopSpin/UMG fun
madopal wrote:
So, mine was damaged, and I contacted them for a replacement. I got an email on the 22nd saying it was going to be shipped, and I got a tracking number. The package never actually went past "waiting for pickup," and now it's been canceled, according to UPS. I contacted TopSpin again thru the site yesterday. I'll see what happens.


Actually, the same exact thing happened to me. I had a UPS tracking # since 12/21 and yesterday it got canceled by the sender. However, in my case, I got a complete refund from them because I gave up with trying to deal with their incompetence.

I'm surprised that your replacement would be canceled since you weren't in the same boat as I was...

PostPosted: Wed Jan 05, 2011 6:57 pm
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demongod
Boot

Joined: 29 Oct 2010
Posts: 59
Location: Milwaukee, Wisconsin

 		They are shipping me a third poster now. We will see how this one comes. If this is damaged, I am requesting a refund, even though I should still get one for all these hassles.

PostPosted: Wed Jan 05, 2011 7:36 pm
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dbalschi
Decorated


Joined: 28 Mar 2010
Posts: 156
Location: Wixom, MI

 		For the people who received damaged posters I have a few questions. Hoe badly damaged were they? Did you have to send your originals bacK? If not anyway I can take 1 off your hands for you?

PostPosted: Wed Jan 05, 2011 7:54 pm
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PFloyd
Decorated

Joined: 23 Oct 2010
Posts: 281

 		Okay, this is utterly ridiculous.

I just received a replacement poster from them. Shipped in the same size tube that the first one came in. I opened it up and, sure enough, THIS poster is damaged, too. Moreso than the first poster. Again, no protection to keep it from slipping around in the oversized tube. The poster seems to be of a heavier weight paper than the first, tho.

The most ironic thing? The label on the outside of the shipping tube telling you to be careful when removing the poster. Sheesh.

PostPosted: Fri Jan 07, 2011 5:48 pm
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madopal
Unfettered


Joined: 24 Aug 2004
Posts: 527
Location: Chicago, IL
PFloyd wrote:
Okay, this is utterly ridiculous.

I just received a replacement poster from them. Shipped in the same size tube that the first one came in. I opened it up and, sure enough, THIS poster is damaged, too. Moreso than the first poster. Again, no protection to keep it from slipping around in the oversized tube. The poster seems to be of a heavier weight paper than the first, tho.

The most ironic thing? The label on the outside of the shipping tube telling you to be careful when removing the poster. Sheesh.


Yeah, same here. They don't get that they're shipping the posters in too big of a tube.

Basically, as far as how damaged they are, it depends on the poster, but what's happening is the posters are sliding back and forth in the tube during shipping, badly crushing the paper on one or both sides. The damage can be pretty severe. And considering we payed $40 for a CD and this poster, I don't think it's too much to ask to get a poster where they figured out how to ship the darn thing.

If they'd a) just put some padding in there to keep it from hitting either end, or b) oh, I dunno, ship it in a FAR smaller radius poster tube, this wouldn't be an issue. This is like a 4 inch diameter poster tube or something. It's CRAZY big.

I just got my second one, which again surprised me because the tracking # was canceled by the shipper 2 days before I got it. It, too, was damaged, but thankfully, not as badly. I might be able to get it framed, have them matte about 3/4 of an inch, and it won't be noticeable. But it still sucks. These guys clearly don't know how to ship posters.
_________________
"...if you drink much from a bottle marked 'poison', is almost certain to disagree with you, sooner or later."
- Lewis Carroll

PostPosted: Fri Jan 07, 2011 6:22 pm
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dbalschi
Decorated


Joined: 28 Mar 2010
Posts: 156
Location: Wixom, MI

 		Sooooooo you guys do or don't have to return your damaged ones?

PostPosted: Sun Jan 09, 2011 8:21 am
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SoCalSteve
Entrenched


Joined: 21 Nov 2008
Posts: 1144
Location: Costa Mesa, California

 		Who do we contact for damaged posters?

PostPosted: Sun Jan 09, 2011 4:26 pm
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PFloyd
Decorated

Joined: 23 Oct 2010
Posts: 281
socalsteve wrote:
Who do we contact for damaged posters?


I was working with bthompsonSPLATtopspinmedia.com for assistance after their customer service was slow to respond. He contacted me after I sent email to infoSPLATtopspinmedia.com complaining about lack of response from their customer service.

PostPosted: Sun Jan 09, 2011 6:22 pm
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demongod
Boot

Joined: 29 Oct 2010
Posts: 59
Location: Milwaukee, Wisconsin

 		Well, now I got my third damaged poster. Guess they cant figure out how to send posters. Off to find my email to continue my pursue for a non damaged poster.

PostPosted: Sun Jan 09, 2011 7:13 pm
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demongod
Boot

Joined: 29 Oct 2010
Posts: 59
Location: Milwaukee, Wisconsin
dbalschi wrote:
Sooooooo you guys do or don't have to return your damaged ones?


I havent had to return damaged posters so far, but again, I am waiting till this adventure is over with before I figure out what to do with the damaged ones. I may still go for a frame with a matte to cover the edge damage.

PostPosted: Sun Jan 09, 2011 7:15 pm
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RustyMuffler
Unfettered

Joined: 24 Feb 2010
Posts: 526
Location: Omaha, NE

 		My replacement should be here tomorrow. Hoping I get a good one this time. Not holding my breath.

PostPosted: Sun Jan 09, 2011 7:59 pm
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