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 Forum index » Archive » Archive: General » ARG: Test Subjects Needed
[META][WRIGLEY] Email from Wrigley's
Moderators: thebruce
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lego606
Decorated

Joined: 28 Jun 2011
Posts: 213
Location: New York

 		[META][WRIGLEY] Email from Wrigley's
Still nothing about damaged codes
Thank you for contacting the Wrigley Company to request information. We are always happy to hear from our consumers and will be happy to answer your question.

The codes are part of a sensory experiment connected to the Human Preservation Project. The project is confidential but you can learn more at TestSubjectsNeeded.com.

We thank you once again for taking time to contact us.

Sincerely,

Britney Urban
Consumer Care Representative

8000165740

PostPosted: Thu Jul 07, 2011 1:26 pm
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enaxor
I Have No Life

Joined: 25 Feb 2003
Posts: 2395

 		[Email] To Support at Survival Code
I sent the following email on July 4th to supportSPLATsurvivalcode.com:

enaxor wrote:
Dear Support,

Several people, myself included have purchased special edition packs of gum to obtain and enter codes on survivalcode.com. These codes are used to unlock keys to be used at a later time. Unfortunately, some of us did not add these keys to our inventory at the time of code redemption, and it appears we can not do so now. The only way to get back to the "add to inventory" page, is to enter a new code, the only way to enter a new code is to purchase more gum. It may be that the keys will be made available when the time comes, but if that's not the case, perhaps you can do some damage control now, and make the inventory page available to those who have entered legitimate codes.

Thanks for you attention to this matter.


I have yet to hear from them, but I did re-send the email, thinking it probably ended up in their spam folder or was overlooked due to the holiday. So we shall see.
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The world is a much dimmer place.

PostPosted: Thu Jul 07, 2011 1:37 pm
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sinz
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Joined: 02 Jul 2011
Posts: 168

 		They will give you the same answer as everybody else. I received 3 email from them already all saying the same thing.

Called customer support again today and the lady said the same thing. It's confidential and no one really knows anything about it.

PostPosted: Thu Jul 07, 2011 5:40 pm
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jjjonesy
Veteran


Joined: 07 Dec 2010
Posts: 80

 		Since 42E is running the show, you're probably going to have to contact them somehow since they are probably in control of the codes.

PostPosted: Thu Jul 07, 2011 5:44 pm
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Rocket Rob
Veteran


Joined: 22 May 2011
Posts: 136
Location: Milwaukee, Wisconsin

 		The other day I emailed the Wrigley's Gum company, asking them if I could get survival codes for survivalcodes.com without having to purchase 5gum. Their reply was as follows:

"Thank you for contacting the Wrigley Company to request information. We are always happy to hear from our consumers and will be happy to answer your question.

I'm sorry, but you have to buy the gum in order to play the game.

We thank you once again for taking time to contact us.

Sincerely,

Meridith Powers
Consumer Care Representative"


Now where did I leave my wallet...?
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Ya Know...its not Rocket Science.

PostPosted: Thu Jul 07, 2011 6:31 pm
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enaxor
I Have No Life

Joined: 25 Feb 2003
Posts: 2395
jjjonesy wrote:
Since 42E is running the show, you're probably going to have to contact them somehow since they are probably in control of the codes.


I'm sure sending an email to supportSPLATsurvivalcode.com is actually sending it to 42E. I just wish they would acknowledge the email and the problem and then fix it.

Rocket Rob wrote:
Meridith Powers
Consumer Care Representative wrote:
I'm sorry, but you have to buy the gum in order to play the game.


I did buy the gum, but didn't know how the website worked, so didn't add the keys to my inventory. I'm just not too keen on having to buy more gum in order to play. I know it's not a contest, so they don't have to provide you with a way to obtain codes without purchase, but I'm sure some state AG's might not like the practice of not getting what you paid for. Confused

eta* I am hoping, that when the time comes to use the keys, we will be able to get back to the redemption page and then add them to our inventory. I'd just like to know that for sure.
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10/05/2007, 04/23/2009, 07/02/2015
The world is a much dimmer place.

PostPosted: Thu Jul 07, 2011 6:52 pm
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Ogawa
Unfettered


Joined: 09 Aug 2006
Posts: 395
Location: Omaha, NE

 		Repost from [Trailhead] thread:

orphaen wrote:
So who was it that got success with this here at UF (I have a bad memory), and why aren't we?


I dug around a bit and I think this is the post to which you're referring:

lego606 wrote:
Email the Corporate Press Contact - he gave me a code and knows to an extent whats up.


Perhaps lego can provide a phone number/email addy for offended parties.

PostPosted: Thu Jul 07, 2011 7:16 pm
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lego606
Decorated

Joined: 28 Jun 2011
Posts: 213
Location: New York

 		Asked about possible code replacements for damaged ones:

Thank you for contacting the Wrigley Company to request information. We are always happy to hear from our consumers and will be happy to answer your question.

In response to your request, we're sorry to say that the information we gave you before is all the information that we have right now on this promotion. We thank you once again for taking time to contact us.

Sincerely,

Barbra North
Consumer Care Representative
8000166114

PostPosted: Fri Jul 08, 2011 3:26 pm
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lego606
Decorated

Joined: 28 Jun 2011
Posts: 213
Location: New York

 		WRIGLEY CONTACT INFO

Andy Pharoah, Corporate Press/Inquiry Contact:
312-645-3696

Jennifer Jackson Luth, Head of US Customer Relations/Press
312-645-8876

Wrigley main #
1-800-WRIGLEY

PostPosted: Fri Jul 08, 2011 3:28 pm
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sinz
Decorated


Joined: 02 Jul 2011
Posts: 168

 		emailed the pharoah guy. hope i get a positive response. thanks lego!

PostPosted: Fri Jul 08, 2011 9:58 pm
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orphaen
Veteran


Joined: 09 Jan 2005
Posts: 142
Location: southern Louisiana
sinz wrote:
emailed the pharoah guy. hope i get a positive response. thanks lego!

Let me know how it goes. I'm broke and have no codes yet.
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PostPosted: Fri Jul 08, 2011 10:32 pm
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