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 Forum index » Archive » Archive: Perplex City » PXC: Questions/Meta
Number rubbed off - no reply from cards@perplexcity.com
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Grimey
Greenhorn

Joined: 02 Aug 2006
Posts: 6

Number rubbed off - no reply from cards@perplexcity.com

Just wondered if anyone else is receiving replies to queries sent to cardsSPLATperplexcity.com?

I've got a copy of #233 (The Earth's Destiny), but due to either a manufacturing fault, or my own cack-handed-ness, half the number rubbed off along with the silver covering.

To see where I stood, I sent an email to cardsSPLATperplexcity.com... then another 12 days later, then another 7 days after that. Problem is that I'm not even getting an answer along the lines of "tough... use a coin that hasn't been sharpened"... so I'm wondering if I'm asking the right people? (Spam filter checked!)

Anyone else had a similar problem with the cards and/or the cards@perplexcity email, or is it just me having my email eaten?

Thanks,

Grimey

PostPosted: Tue Aug 29, 2006 3:08 pm
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Mindez
Decorated

Joined: 26 Feb 2006
Posts: 165

They're just ignoring my emails as well. I earned my blue leitmark 4 months ago (I think) and they sent me a red one, so i told them and they said they'd put another one in the mail, but clearly they hadn't.

And I've sent a further 3 emails in the last month about it, and they've just ignored me.

I used to think the customer service was really good at MC, but now I just feel ignored.
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PostPosted: Tue Aug 29, 2006 3:24 pm
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Geist
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Joined: 04 Mar 2003
Posts: 120
Location: Scotland

I had a green card, the one with the rice I scratched fo some of the number and could not get it. Luckly I had plenty of doublers.
however with a silver its a bit more serious.


Surprised they have not replied to your email. Suppose you could post on their forums and se if you can get a reply.
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PostPosted: Tue Aug 29, 2006 3:26 pm
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European Chris
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Joined: 19 Jul 2005
Posts: 1264
Location: London's trendy Whitechapel

Try GuySPLATMindcandydesign.com (I think). He deals with these things rather well.
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PostPosted: Tue Aug 29, 2006 3:28 pm
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e_nygma
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Joined: 17 May 2006
Posts: 247
Location: Maryland, US

I accidentally removed the number from Relativity 245 (before I knew they had stopped printing them ...) in mid-July. I emailed the cards@ link and I got a response promptly. I mailed the card back with the code attached, and got my replacement copy within a few days (phew!).

Someone said it before, but it bears repeating: a standard pencil top eraser works wonders, especially on silvers.

PostPosted: Tue Aug 29, 2006 10:52 pm
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beglee
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Joined: 21 Oct 2005
Posts: 164

I have a yellow card somewhere, which when i scratched off the silver 'stuff' there was no serial number at all underneath. I didnt scratch off the number, as i took much care while scratching, and there is absolutely no sign of any black remaining at all, just pure white. Best i can figure, is 2 cards got stuck together during printing so only 1 got a number printed on. Anyway, i had another copy so it didnt bother me, and it was only a yellow. Id be very unhappy if sumthin like this happened for a silver though!
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PostPosted: Thu Aug 31, 2006 1:15 pm
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aliendial
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Joined: 29 Sep 2002
Posts: 3438
Location: Far Far Away. Nowhere Near You. Really.

Yeah, I had a green card with no code. As it was about my 4th copy of the card, I was not concerned.
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aliendial

PostPosted: Thu Aug 31, 2006 4:28 pm
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Mico
Boot

Joined: 09 Jun 2006
Posts: 66
Location: Leighton Buzzard, Beds

aliendial wrote:
Yeah, I had a green card with no code. As it was about my 4th copy of the card, I was not concerned.

Just curious - If it was your 4th copy, why did you scratch the panel off???

Mico
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PostPosted: Thu Aug 31, 2006 5:05 pm
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aliendial
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Joined: 29 Sep 2002
Posts: 3438
Location: Far Far Away. Nowhere Near You. Really.

Scratched it first. Wink
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aliendial

PostPosted: Thu Aug 31, 2006 6:47 pm
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Grimey
Greenhorn

Joined: 02 Aug 2006
Posts: 6

Number rubbed off - no reply from cards@

European Chris wrote:
Try GuySPLATMindcandydesign.com (I think). He deals with these things rather well.


Thanks for everyone's suggestions... I've raided the stationery cupboard for pencil erasers. As yet, no reply from Guy or Cards@ - but, on a positive note, I just got two Leitmarks that I've been due for ages. So... perhaps... they've just got a mammoth backlog to work through. Not that a note on their website to that effect would go amiss!

PostPosted: Sun Sep 03, 2006 5:57 am
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Grimey
Greenhorn

Joined: 02 Aug 2006
Posts: 6

Re: Number rubbed off - no reply from cards@

Grimey wrote:
As yet, no reply from Guy or Cards@ - but, on a positive note, I just got two Leitmarks that I've been due for ages.


Result! Guy (via supportSPLATperplexcity.com) got back to me with instructions for replacement, and a nice apology for the time it's taken.

PostPosted: Wed Sep 06, 2006 2:28 pm
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Mindez
Decorated

Joined: 26 Feb 2006
Posts: 165

Result =) I got my Blue leitmark, plus a HANDWRITTEN NOTE FROM GUY! O_O
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PostPosted: Wed Sep 06, 2006 5:10 pm
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